Help and support
Find a quick answer below. If you need more, write to us at the end of this page.
Trial and billing
How does the free trial work?
New members get 14 days free. You train on a plan matched to your answers and log every workout. Your personal AI plan is built when you subscribe. We remind you 2 days before the trial ends. After the trial, GymPower needs a subscription.
How do I cancel?
The App Store or Google Play handles your subscription, so you cancel there.
- iPhone: Settings, your name, Subscriptions, GymPower.
- Android: Google Play, Profile, Payments and subscriptions, Subscriptions.
You can also open it from GymPower: Profile, Settings, Manage subscription. Cancel at least 24 hours before the period ends.
Does deleting my account cancel my subscription?
No. Cancel in the store first, then delete your account.
How do I restore my purchase?
Go to Profile, Settings, Restore purchase. Sign in with the same Apple ID or Google account you paid with.
How do I get a refund?
Apple and Google handle refunds, not GymPower. On iPhone, go to reportaproblem.apple.com. On Android, open Google Play, your order history, and ask for a refund there.
Why is my price different from a friend's?
The store sets the price for your country. You always see the real price before you pay.
Watch
How do I connect my watch?
Open GymPower on your phone, then go to Profile, Settings, Connected devices, and follow the steps. Apple Watch and Wear OS (Pixel Watch, Galaxy Watch) are supported. Your watch sends your sets through your phone.
Can I train with only my watch?
Yes. Your phone can stay in your locker. Your sets reach your phone when the watch and phone connect again.
Logging without internet
Do I need internet to log a workout?
No. GymPower saves your sets on your phone first, and syncs them when you are online. A workout is never lost to a bad gym connection.
Power Score
What is the Power Score?
A number from 0 to 1000. It is your strength (up to 800) plus your consistency (up to 200). There are 10 levels, 100 points each.
Why is it hidden at first?
It appears after 6 workouts in 21 days, with all five lifts tested: squat, bench press, deadlift, overhead press and row.
Does my body weight or age change it?
No. It measures how much you lift and how steadily you train. Your sex only picks the ladder: men's or women's.
Your data
How do I export my data?
Go to Profile, Settings, Export my data. We email you a link within minutes. The file has your profile, workouts, sets, scores, Fuel logs, consents and progress photos in JSON and CSV. The link works for 7 days.
How do I delete my account?
Go to Profile, Settings, Delete my account and data. We lock your account at once and delete all your data within 30 days, including your photos. This works even without a subscription.
No phone at hand? Email hello@thegympower.com from the address you signed up with and write "Delete my account". We confirm by email, then delete it the same way.
We keep two things. Purchase records stay, with your name and email removed, because tax law asks for them. Backup copies hold your data for up to 35 days more, then they are gone. Read more on Delete your account.
What do you do with my health data?
Read Health data and safety and the Privacy Policy.
Contact
Write to hello@thegympower.com. Please tell us your phone model and app version. Do not send passwords or health details by email.